We hope you enjoy what you ordered. However, if you are dissatisfied with the purchased product for any reason, you can return the product (in its original condition) within 14 working days from the date of purchase for a full refund or replacement. All returns and exchanges exclude limited edition items, gift wrap, and signed items. Customers who wish to return any online purchases by post should do so via contact us or Order Tracking Arrange to return the product and arrange to send the relevant product back within seven working days from the date of calling us.

 Only exchanges and returns conducted in Hong Kong/local areas will be accepted. We do not accept international exchanges and returns. If customers wish to return any online purchased items by mail, they should contact us or use order inquiry to arrange the return, and the items must be sent back within seven working days from the date of our notification by phone.

Returned items must be unopened and in original packaging. We will not accept returns of items believed to have been opened or used. If you apply for a return due to personal reasons, the postage/shipping fee will be borne by the customer. If this is the case, the returned goods must be properly packaged and sent back to the designated address. No refund/replacement will be given if the item is damaged in any way.

Refunds (excluding original shipping charges) will be made to the original credit card used to purchase the item in question. We will not accept returns if we have reason to believe that the item has been used. If this is the case, we will notify you that no refund will be given and the goods will be returned to you within 28 days from the date of the notification.